REFUND POLICY

1. Returns

Because our shoes are handmade and crafted for quality, we accept returns only in the following cases:

• Manufacturing defects

• Damaged items upon arrival

Important: Worn shoes, custom-made shoes, or personalized orders cannot be returned for hygiene and safety reasons.

2. Return Request

To request a return, please contact our Customer Care team within 14 days of receiving your order:

 mareaheelsdanceshoesgmail.com

Your request should include:

• Order number

• Description of the issue or defect

• Photos of the item (if damaged or defective)

3. Refunds

Once your return is approved and the item is received, we will process your refund within 7–14 business days.

Refunds will be issued to the original payment method.

Shipping costs are non-refundable, except in cases where the item arrived damaged or defective.

4. Exchanges

We can offer exchanges for same-style products in a different size (subject to availability).

Please contact us at mareaheelsdanceshoes@gmail.com to check options and arrange an exchange.

5. Shipping Returns

Customers are responsible for return shipping costs, unless the item is damaged or defective.

We recommend using a trackable shipping method to ensure the safe return of your shoes.

6. Contact Us

For questions or support regarding returns and refunds, please contact us at:

 mareaheelsdanceshoesgmail.com

Marea Dance Heels

Where every step flows with elegance.